ABOUT FRESHWORKS

We make uncomplicated service software to deliver exceptional customer and employee experiences.

That belief sparked Freshworks. And it powers everything we do and build today.

Trusted by 73,000+ businesses worldwide

Enterprise capability without enterprise complexity

We’re on a mission to help every business struggling under the weight of bloated, overpromised software. The kind that calls complexity “added value.” That force-fits teams with features they’ll never use. That measures implementation in months and results in years.

We see you. Agents buried in clunky workflows. Leaders fed up with legacy. Teams who deserve better.

There’s another way.

Freshworks.

We help you untangle the knots left behind by outdated systems and outdated thinking. We celebrate you when you see ROI today—not someday.

We craft code that simplifies. Use AI that amplifies. Solve service challenges without making new ones. Create software that makes, not breaks, your business.

So your customers and employees get the experience, the service, and the software they actually deserve.

73,000+customers served in 120+ countries*

1.3Mhours saved in support workflows  last year*

45%productivity improvement with Freddy AI Copilot*

50%faster resolution times with Freddy AI Agent*

UNCOMPLICATED SERVICE SOFTWARE

Explore our flagship products

The world is ready for better software. We’re ready to deliver.

Modern and intuitive IT service management

Explore Freshservice

Effortless customer service and support

Explore Freshdesk

The Freshworks promises

We’re driven to uncomplicate work so teams can do more of what matters.

Uncomplicated solutions

Our enterprise-grade solutions are designed to be easy to implement, use, and configure. We make work easier and processes less complex.

Rapid impact

Our software makes a real difference in days or weeks, not months let alone years. We enable fast and accurate service that customers and employees love.

People-first AI

Our AI-assisted software is a force-multiplier, meant to help people deliver exceptional service. We put our customers first, always.

No surprises

Our reliable products, transparent pricing, and honest people won’t surprise you with exorbitant costs. We’re here to earn people’s trust, not test their patience.

See where we're going

Here are the opportunities, events, and people framing the future for Freshworks.

Discover a better, fresher way to work

Be part of our mission to make work more satisfying and productive for everyone

Careers

Check out the latest news and announcements

Keep up with the story of a company that’s reshaping the world of work

Newsroom

Get to know our leadership team

Meet the industry-leading executives creating the future of business software at Freshworks

Leadership

^*^{73,000+ customers served in 120+ countries}^|^{1.3M hours saved in support workflows  last year}^|^{45% productivity improvement with Freddy AI Copilot}^|^{50%faster resolution times with Freddy AI Agent}