HANDBOOK

Deliver smart, personalized support anytime, anywhere

A step-by-step guide to delivering an AI-first omnichannel experience that’ll help you:

  • Meet rising customer expectations across their preferred channels with chatbots

  • Personalize interactions using generative AI

  • Beat agent burnout by empowering them with AI-powered tools to engage with your customers effortlessly

Learn how to scale personalized conversations with AI

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WHAT’S INSIDE

Redefine customer service with seamless support across channels

Learn how you can leverage AI to:

  • Provide customers with prompt responses on channels of their choice

  • Ensure that your customers have access to a conversational experience, even with automated responses

  • Effectively route queries to the right support agent

  • Empower agents to provide personalized support

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DID YOU KNOW

How businesses are already using AI to power personalized support

34%of businesses deployed self-service chatbots on their official website, digital app, and social media
53%of businesses use AI-driven predictive capabilities to route chat responses rather than a rules-based system
54%of businesses agree that their agents have benefited from a 360-degree view of customer conversations

Source: Forrester survey to gauge conversational engagement maturity, January 2023

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